Join the Team
We pride ourselves in being a place to work alongside other creative people, learn about the inner workings of a small business & see the impact of your contributions every day. If that sounds good to you, send us your resume. Maybe we're a match made in heaven.
Elsie Green Operations Assistant
On Site 2954 Treat Blvd, Concord, CA
20-30 hrs/week within business hours of 9am-4pm weekdays and the occasional Saturday.
Our company believes that good merchandise sells and any retail business can thrive
as long as it satisfies its customers in every possible way.
The Operations Assistant will be responsible for carrying out that goal through efficient management
and execution of operational tasks directly related to customer satisfaction. He or she will also provide
the Operations Manager with the help she requires to keep the Flagship location in top running order.
Responsibilities
• Manage and execute efficient flow of outbound packages without generating higher than
average returns, breakage or customer complaints.
• Communicate with customers as necessary to resolve issues or to address requests.
• Ensure that the packing office is organized and tidy and packing supplies are adequately stocked
and available.
• Process online returns as necessary.
• Maintain stock in pick bins to ensure efficiency.
• Additional tasks as directed by Operations Manager.
Requirements
• Excellent communication skills.
• People skills with the ability to work well within a team.
• The ability to creatively problem solve.
• Excellent organizational and time management skills.
• Self-motivated with a high level of confidence.
• Goal oriented.
• Available to work 24 hours per week on a flexible hourly schedule.
• Available to work some Saturdays and events as scheduled in advance.
If this sounds like your dream job, send us your resume!
Elsie Green Seasonal Store Associate
On site One Embarcadero Center
20 hrs/week within business hours of 10am-5pm weekdays and the occasional Saturday.
Mid-October through end December
Our company believes that good merchandise sells and any retail business can thrive as long as it satisfies its customers in every possible way.Our Store Associates bring that philosophy to life by making every customer feel welcome, cared for, and inspired.
The Store Associate is responsible for providing exceptional customer service while supporting the daily operation and presentation of the shop. This person should enjoy working with people, have an appreciation for beautiful things, and be comfortable moving between selling, merchandising, organization, and the many small details that keep a shop running beautifully.
Responsibilities
- Welcome customers and create a warm, engaging shopping experience.
- Learn the Elsie Green collection and confidently share product details, provenance, dimensions, materials, care information, and availability.
- Assist customers with product selection and help them put pieces together for their homes.
- Develop relationships with customers and members of our trade community.
- Process sales accurately and efficiently using our point-of-sale system.
- Respond to customer questions and requests in person, by phone, and through other store communication channels as needed.
- Follow up on customer inquiries, holds, special orders, and other sales opportunities.
- Maintain a beautifully merchandised, organized, and welcoming sales floor.
- Restock merchandise and assist with receiving, pricing, tagging, and placing new inventory.
- Help maintain accurate inventory and communicate inventory issues when they arise.
- Keep the shop, back-of-house areas, and customer-facing spaces tidy and organized throughout the day.
- Assist with opening and closing procedures.
- Support store events, installations, merchandising changes, and seasonal transitions.
- Work collaboratively with the broader Elsie Green team to ensure customers receive a consistent experience across the store and online.
- Pitch in wherever needed. As a small business, we value team members who notice what needs to be done and are happy to help.
Requirements
- Warm, polished, and genuinely enjoys working with people.
- Excellent communication and interpersonal skills.
- Strong sense of hospitality and customer service.
- Interest in interiors, vintage furnishings, art, tabletop, and beautiful objects.
- Comfortable selling and making thoughtful product recommendations.
- Excellent organizational and time-management skills.
- Detail oriented and able to manage several priorities at once.
- Resourceful, self-motivated, and comfortable solving problems independently.
- Collaborative and willing to work as part of a small team.
- Comfortable learning new systems and technology.
- Able to safely move and handle merchandise as required for the role.
- Available to work approximately 20 hours per week on a flexible schedule, including some Saturdays and scheduled events.
