Join the Team
We pride ourselves in being a place to work alongside other creative people, learn about the inner workings of a small business & see the impact of your contributions every day. If that sounds good to you, send us your resume. Maybe we're a match made in heaven.
Job Description - Online Operations Assistant
Elsie Green
Our company believes that good merchandise sells and any retail business can thrive
as long as it satisfies its customers in every possible way.
The Operations Assistant will be responsible for carrying out that goal through efficient management and execution of operational tasks directly related to customer satisfaction.
Responsibilities
• Manage and execute efficient flow of outbound packages without generating higher than average returns, breakage or customer complaints.
• Communicate with customers as necessary to resolve issues or to address requests.
• Ensure that the packing office is organized and tidy and packing supplies are adequately stocked and available.
• Process online returns as necessary.
• Maintain stock in pick bins to ensure efficiency.
• Additional tasks as directed by Online Operations Manager.
Requirements
• Excellent communication skills.
• People skills with the ability to work well within a team.
• The ability to creatively problem solve.
• Excellent organizational and time management skills.
• Self-motivated with a high level of confidence.
• Goal oriented.
• Available to work 28 hours per week.
• Available to work some Saturdays and events as scheduled in advance.
Many of you have been with us since the very beginning and watched us grow up. We're celebrating our 14th birthday by launching a new rewards program that allows you to earn points every time you support our small business with a purchase. It's just our way of saying "merci!"
how it works
Step 1
Make sure you have an Elsie Green account.
To sign into your account, select "account" at the top right of this page, enter your email address, check your email for a six digit code to enter into the box that appears.
To create an account, the process is exactly the same.
It's that simple.
Step 2
Shop! You'll earn points for every purchase you make. Those points can be redeemed for discounts when you decide you want to use them. Save up your points for something big, or give yourself little treats. Your choice.
Step 3
Redeem your points! When you are signed in to your account, you'll see "rewards" next to "account" at the top right of this page, and a little rewards button at the lower right. Click on either one and select "how to spend points," select "redeem" then enter the dollar value you'd like to use and select "redeem" again. That will generate a discount code. Select the code, then select "apply."
Once you follow those steps, you'll see the discount in your cart.
If you're shopping in our northern California shop, we can guide you through the process.
Step 4
Make sure you're subscribed to our emails or follow us on Instagram so you get all the news on double (or triple) points days, surprise points drops, and other fun ways to earn more points.
HOW YOU'LL EARN POINTS
- Create an account.
- Shop! You'll earn one point for every dollar you spend.
- Attend one of our in store events.
- Have a birthday!
FREQUENTLY ASKED QUESTIONS
How many points do I have?
Click "rewards" and you will see your points balance in the header. You can also check your rewards history by clicking the clock icon in the header.
What if I used too many points by accident?
Oops! No worries. Just contact us and we can fix it.
My points balance doesn't look right.
Just contact us to let us know what doesn't look right and we'll have a look for you.
If I cancel or return an order for which I redeemed points, do I get my points back?
Yes you do!
Can I redeem points in the shop?
Yes you can! Just let our shop girls (or boys) know that you'd like to redeem some points when you are checking out and we will take care of it.
When are double points days?
Even we don't know that, so make sure you're subscribed to our emails or follow us on social media so you're among the first to know about double (or triple) points days, surprise points drops and other fun things.
Can I use my points in combination with other promo codes?
Our apologies. We are not that sophisticated. We can only handle one promo code at a time. However, you can use your points for items that are on sale.
I meant to use my points for my order, but I forgot.
No problem! Just contact us and we can adjust your order and your points in your account.