It is never our intention to make money on shipping. We strive to always be fair and reasonable in both our pricing and our shipping charges.
- Free shipping on all orders $99 or greater unless an item is listed as "available for local pick up only in our Concord, California shop"
- Free shipping applies to small items and furniture unless the item is listed for local pickup.
- Shipping on orders less than $99 will be charged according to the shipping table offered at checkout.
- White Glove Furniture Shipments may incur a delivery surcharge to remote areas. Generally these include Montana, Wyoming, and Coastal Islands that require a Ferry Service. Other remote locations may also apply. If your location requires a shipping surcharge, we will contact you once your order is placed to let you know.
- Most items will be shipped via UPS or USPS. Processing takes 3-7 days. Depending on your location, shipping can take 2-10 days from our location in northern California. Once your order is shipped, we will provide tracking information so you can see your package traveling to you.
- Large furniture pieces travel via LUGG in the Bay Area, a private trucking service in the LA area, and White Glove Freight in other areas. For Bay Area and LA area, we'll easily be able to predict the delivery window for your item. For other areas, it is difficult to pinpoint the exact travel time for your item, but we try our best to provide you with current information to allow you to track it as it travels. Once your item arrives at a local receiver, you will be contacted with a four hour delivery window and the item will be carried into your home, placed in the room of your choice, and any packing material will be removed.
- When packing your order for shipping we do our best to strike the balance between minimizing the packing material we use and packing the items securely so they arrive safely to your door. Our packing boxes can be recycled and our packing peanuts are biodegradable. Just add them to your yard waste bin or run some water over them and they will dissolve.